Terms of Service

Welcome to It's Time 2. These Terms of Service ("Terms") govern your access to and use of our web application, custom multi-date scheduling tools, and SMS dispatch services (collectively, the "Service"). By creating an account or using the Service, healthcare practices and individual users ("Customer," "You") agree to be bound by these Terms.

1. Description of Service

It's Time 2 provides a web-based patient notification platform that allows authorized medical practices to manage patient contact directories, build standardized SMS message templates, and schedule automated one-time, recurring, or custom multi-date text message dispatches.

2. Patient Consent & TCPA Compliance Warranty

Customers are solely responsible for ensuring lawful communications with their patients:

• Prior Express Consent: You represent and warrant that you have obtained legally valid prior express consent or express written consent from every patient prior to adding their contact details to the Service or triggering any SMS dispatches.
• Prohibition of Unsolicited Messages (Spam): The Service may NOT be used to send marketing, promotional spam, telemarketing, or non-healthcare commercial solicitations.
• Compliance Responsibility: You agree to comply with all applicable local, state, and federal laws, including the Telephone Consumer Protection Act (TCPA) and carrier A2P 10DLC guidelines.

3. HIPAA Compliance & Message Content Guidelines

To ensure patient privacy safeguards under applicable healthcare privacy regulations:

• Omission of Sensitive PHI in SMS: Unencrypted SMS is inherently unsecure. Customers agree NOT to include detailed medical diagnoses, treatment plans, lab results, or sensitive clinical notes inside the body of SMS text messages.
• Recommended Template Standard: SMS text bodies should be restricted to general administrative notifications (e.g., "Hello {first_name}, this is a reminder of your upcoming check-in with our office on {date}.").
• Account Credentials: Practice administrators are responsible for safeguarding account login passwords and maintaining internal clinic access controls.

4. Billing, Subscription Tiers & Message Balances

• Subscription Tiers: Access to the Service is billed on a recurring monthly subscription basis (e.g., $4 Trial, $29 Starter, or $79 Pro Tier) via Stripe.
• SMS Limits & Overages: Each subscription tier includes a designated monthly quota of outbound SMS dispatches. Once a account reaches its monthly message quota, further dispatches may be paused until the start of the next billing cycle or until the account is upgraded.
• Cancellations: You may cancel your subscription at any time through your account settings. Payments are non-refundable for partial billing periods.

5. Service Availability & Delivery Limitations

While we strive for maximum uptime and reliable SMS dispatching, text message delivery depends on third-party telecommunication networks, wireless carriers, and device connectivity. It's Time 2 does not guarantee 100% delivery success for every SMS message and is not liable for carrier-level delays or handset delivery failures.

6. Limitation of Liability

To the maximum extent permitted by law, It's Time 2 and its officers, directors, and vendors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or practice revenue, arising out of or related to your use of the Service.

7. Termination of Account

We reserve the right to suspend or terminate account access immediately, without prior notice, if an account is found to be in violation of TCPA compliance standards, carrier spam regulations, or these Terms.

8. Contact Information

For questions or formal legal notices regarding these Terms of Service, please contact:

It's Time 2 Legal Support
Email: support@itstime2.net